Shipping policy

1. Shipping Destinations

STMNT currently ships to Liechtenstein, Switzerland and selected countries within the European Union.

Available shipping destinations will be displayed during checkout. If your country is not available at checkout, we are currently unable to ship your order to that destination.

2. Processing Time

Orders are processed after successful payment.

Please note that processing time and shipping time are separate. During periods of high demand, product launches, holidays or promotional events, processing may take longer than usual.

Once your order has been shipped, you may receive a shipping confirmation by email with tracking information where available.

3. Estimated Delivery Times

Estimated delivery times are displayed during checkout or on the relevant product page where applicable.

All stated delivery times are estimates only and may vary depending on the destination, shipping carrier, customs processing and other circumstances outside our reasonable control.

We cannot guarantee an exact delivery date unless expressly stated otherwise.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before the order is completed.

Shipping costs may vary depending on the destination, order value, products and selected shipping method.

If free shipping is offered as part of a promotion or above a specified order value, the applicable conditions will be displayed in the online store.

5. Tracking

Where tracking is available, customers will receive tracking information after the order has been shipped.

Please allow some time for tracking information to become active after receiving the shipping confirmation.

6. Customs, Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated as included during checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.

STMNT has no control over charges imposed by local customs authorities.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us at kontakt@stmnt.ch as soon as possible if you notice an error in your shipping information.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be shipped again.

8. Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances such as customs processing, carrier disruptions, severe weather, high shipping volumes or other events outside our reasonable control.

If your order is significantly delayed, please contact us at kontakt@stmnt.ch and we will assist you in checking the status of your shipment.

9. Lost or Damaged Packages

If your package arrives visibly damaged, contains damaged products or appears to have been lost during shipping, please contact us as soon as possible at kontakt@stmnt.ch.

Please include your order number and, in the case of damage, photographs of the package and affected product where possible.

We will review the issue and assist you in accordance with applicable consumer rights and the circumstances of the shipment.